SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tutcho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tutcho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
the size is suitable for macbook air, one minus is that the height is not adjustable
Very nice! But this item is not for heavy and thick 17,3'' laptops.
A great stand. I will immediately note that I do not have a laptop. I just took the stand under the keyboard to lift it so that I could see all the keys at right angles. The keyboard has its own legs for lifting, but their height is not enough for me, so I took such a stand. It is now possible to set very steep angles of inclination if desired. The quality is all super. The stand is metal, the metal is well processed, all corners are processed so that the stand is very nice to hold in your hands, there are silicone pads on the case with very smooth and very pleasant to the touch silicone. The stand is non-slip, the opening mechanism is well made. Stand looks good and sounds good too, nothing creaks. The openings are tight, all spring-loaded. There are no flows of glue or other traces of artisanal production. Specifically my copy was made in an exemplary manner. There is a good storage case for the stand. Delivery was normal, only 25 days to the Ukrmail. Thank you for the product
With the delivery was detained. Packed in a bag without pouch. The quality is excellent.
The stand is perfect, made with high quality and easy to use. It is easy to adjust for yourself and in each specific position it is very well fixed, it cannot work out by itself. I liked the fact that at all points of contact with the laptop and the table there are silicone inserts, and the metal is very thick.
Great quality support, made of metal, with a premium finish. does not keep swinging on the table. Easy assembly, disassembly and is very portable.
Excellent Product, store is very professional
Product quality is super, worth the money. Highly recommended for purchase, do not regret. The delivery is fast.
It's easy, it's really crushed, it's like for you, it's like you pay, it's like kaktsapi on cheap pigments-poshkotduyte
MacBook Pro 14 ”fits perfectly. It's nice to put the stand case. It is pleasantly made, metal, rubberized in places
Great, I recommend too much!
18 days delivery. Great stand, comfortable. Quality and materials and workmanship, better than cheaper analogs. I recommend it.
Pretty good, I thought the laptop would be very unstable but not at all (it is 15.6 and weighs around 2kg), without a doubt I recommend it.
Beautiful, resistant and portable. Exactly as described in the ad.
The product is in excellent condition, fast shipping, the product is as described and arrived on time. I definitely recommend this store.
The thing is cool, the viglyadak nadino and kopkatna. For whom I can definitely recommend it.
Having known another time. Everything was good. And the other time yak in the photo. It's stuck and planks on the riznik visoti.
Thanks for the laptop stand. The package came quickly. The quality of the product is excellent. Stand is made with high quality. Neat packaging. Also in the case. Stable. Pretty. the color picked up to the point. I liked the stand very much.
Support According to the description, really quality, very neat finishes, delivery time respected 3 days, hold the computers well, even the 17 Chip computer with a weight of 2 kg, it does not move with the silicone legs, we will see the durability and resistance over time. The protective bag is super, no fear of scratches the computer. Good communication with the store. I recommend the seller. I 'd give a second later.
Excellent portable support for notebooks and the like. Top quality of this already reputable brand. First materials and details that delight, such as the bag to carry it. Worth the cost. Delivered to the river in just 15 calendar days.