SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tutcho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tutcho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent just what I asked for looks very good and it seems to last a long time
In general, the bag is not bad. The only embarrassing hinges that hold a long handle
Size is OK, inside is soft lining. Looks good on your money
Good quality good cloth. The notebook worked out. Only maumau fits the charger. It's not elastic behind.
The bag is good. Rozmir punishment Virno. On the sides of the mʼyag layer. Me everything is like it. Daughter. :)
Very cute quality is super light also waterproof, my macbook pro 2012 13 "perfect enter. The charger enter tight and also spare space for a small mouse.
The order has arrived very fast, it is the same as in the photo
Received very quickly within one week. Excellent service. Very simple computer bag padded light and easy to carry around. Good overall. Happy with purchase. For the price there is absolutely no complaint. Thanks store.
The article keeps the same characteristics as those described by the store on the website.. Practical, pleasant. It was late in coming, problems that the courier company had in my country, from the supplier fast shipping, I recommend it.
Very satisfactory Article... Arrival after 15jrs... received very quickly... Thank you
All Super thank you
Good Day to everyone, the laptop bag is good, it's okay, I didn't talk to the store, thank you
The 15" Laptop Handbag Bag is a fantastic choice. It's not only stylish but also functional. The bag offers ample space for my laptop and other essentials. The design is sleek and professional, making it perfect for work or travel. I'm extremely pleased with this purchase!
Fast delivery, the product is as described. The quality is reasonable for the price.
Nice bag. Mother (similar to jeans), Garno stitched, mitsny pens. In the middle of the sewn a layer of paralone. That the Whiglyadak Nadina. I am satisfied with the same!!!
Superb! Beautiful and well-made bag. For the price exceeded my expectations. Recommended absolutely!
It's just as it comes in the photos, very nice
Soft interior, clean pocheted and perfect size for 13 "+ fast delivery