SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tutcho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tutcho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Nice watch, very happy with it.
Beautiful Watch
Watch I will describe the list, Ukrainian menu E. I am probably enemies. dear stores!
Beautiful I have 4 weeks with it and I can say that it has worked very well for me, it is very practical to listen well, I can listen to music while I walk, or speak x call. It brings an easy to install screen protector, the size of the car is very large. I support my expectations.
All good! The wicked came by the hour. Watch Duge garni. I recommend it.
I ordered this watch on the 20th of October and it arrived at my local post office on the 15th Of November. I only collected today. Love the watch. Would recommend buying it
Exceeded my expectations from the packaging to the product, more than I expected for the super discount they gave me for the beautiful product this the⌚️Thanks to suppliers.
Beautiful clock, such which is shown in the image. I love it, I recommend the store, I arrive 20 days before
Beautiful, works very well, excellent quality
It a beautiful watch ! It came within 9 days can’t wait to try it!!
Cool clock, functional. As described. The screen is clear, bright does not freeze. Perfectly match the phone. I definitely recommend for purchase.
So far I'm satisfied after receiving it for three hours. I need some time.
Very nice watch emmpfe bright further
Beautiful design and the Da Fit software works better than Fitbit, Apple Ultra 8, and Samsung Galaxy watches. It's worth the wait. Great store! AAA service.
Beautiful, first printing all good, elpaque perfect, it is bigger than my Galaxy watch active 2 from Samsung
She's fine, the picture is beautiful Sharp
Delivery in two tizhna. Light that simple device, I took two remintsy. The little vikrutka has a little vicivka for the year-old (a sign of a great rozmira, he did not play, he was not like, he was not like a drone). Shvidké naduvannya will pass from the Playmarket. Recommend storeShackle plush-menu Nightingale
Magnificent. Is exactly as described. I liked it very much. Fast delivery for PT
Delivery is fast and well packaged,thank you store!!! The function is good too.