SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tutcho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tutcho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I really like the OBG AliExpress Watch and the store will buy other products
It is great, has several functions, very good cost benefit. I thought he was white and gold, but it's rose gold and the bracelet is a rosy. Something that NGM said and I was looking for: My wrist is thin, about 17 centimeters and the watch is 43mm, I didn't think it got big, it was in the measure. Other detail, it took a long time and the delivery service n updated
Son is delighted. Keeps charging for a week. Comfortable and clear. Thank you.
Well received, 8Jrs before due date, I recommend, thank you.
Excellent arrived very quickly meets all expectations
All functions are OK, the way I expected, I am using it, so far it has passed all tests
The Watch arrived early, the package is whole, well sealed. Thanks to the store for the quality product. Watch as described. Recommend
Is as the description. I love it and it came in 15 days to Mexico I will buy more❤️
Good one
Very good watch!
I'm impressed with that smartewatch. Surprised me by having built-in speaker and by the quality of the screen, interfaces, functions, even the blood pressure it measures. I'll buy again for sure.
It is very cool the watch I will buy another one in the future, the materials are excellent and it looks good quality. It only remains to check if operation these days arrived in 11 days super fast. To Acambay State of Mexico
Yak hover all super! Not the first time I jam. I would like to pay for it. Delivery shvidka 10.07 came 29.07 to Kiev. I recommend the store.
Thank you very much the item received everything as description packed working and charging 80%. And for the delivery thanks faster than promised to arrive ahead of time.
Hello the clock came in a box excellent clock all works recommend the clock
Excellent watches, p28 plus is the second I buy for use in the family, and the M42 bought for me, great watch, light, robust, an amazing screen. International freight China X Brazil, it lasted around 3 weeks and arrived 8 days ahead of schedule. Fully sealed packaging, and well packed. Congratulations colmi official!!!!!!
I arrived before the stipulated time
Apparently, the watch is good. It is not possible to make an assessment, as I received it today.
The watch came quickly, just turn on L and the battery, it looks not bad, I will charge the app and add feedback
Exactly the same as the publication and arrived earlier than indicated. For the price is fine, but it is not outstanding.