SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tutcho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tutcho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Wonderful Gnome
Is exactly the same as the image. I love it. Has arrived very quickly.
Small gnomes glow
Thanks to the store for the beautiful Gnoma, so bright and beautiful, the product arrived well packed, it was shipped quickly, and now he is ready to celebrate the long-awaited holidays with us. I give 10 points to the seller and recommend that they do their job responsibly and conscientiously)) good quality goods all work (GLOW). I am satisfied with the product and the seller
Very nice, I bought one of each color ,, but the store charged me shipping fees for each one.. Then I arrived all in one package,
Good Dwarne, working mechanism. Glows beautifully. The parcel took a long time, more than a month in Odessa.
Delivery in the Dnepr 17 days. cool gnomes, with batteries. very satisfied.
Quality for 4 with a pull, the compartment with batteries (tablets of 3 pcs) from below and the pus in the green is not too assident (falls), I will send a loop and on the Christmas tree... at least they shine... Until...
Very cute Dwarf. Sew neatly, batteries included. I recommend for purchase.
Small but pretty always takes almost two months to arrive
Excellent delivery time, very nice the doll, thank you very much to the store and the logistics of 472 Colombia
They are beautiful mise 25cm standing at the tip of a hat but beautiful for decoration.
Arrived broken, you cannot put the base back because it comes out, I fixed it with silicone.
My order was delivered. The order arrived quickly, without damage, and were well packaged. The product corresponds to the description. I recommend.
It is very nice, I will place it this Christmas in its place inside my Christmas corner. Quick arrival. Good store. Thank you. Thank you.
As described) although not a big one, with backlight, delivery is very fast
They are super cute and they arrived on time, I thought they were a little bigger but there are so they are very cute
thank you very much. it very pretty little x-mas I love it.
Excellent decoration and originally glows in the dark, great quality and fast delivery!! Big greetings to the store
Arrived in Mexico in 25 days. It is beautiful!! I will definitely order more. As shown