SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tutcho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tutcho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good lamp!
I am very satisfied, the product is cheap, but it does its duty. The light is a bit cold, the base is very light, so you have to be careful to keep the lamp stable by bending the shaft. Recommended purchase.
Very happy thank you I recommend
Great product and high quality I can tell you to buy it too!!!!!
Very good and thank you
Great product, very fast delivery!
Works correctly with three light intensities. Simple and simple, but pretty.
Fretless lamp yak for a table. Trohi Mensha, nizh ochitukvala, ale Mabut Tse my wine, she did not read the OPIS. Came at the paper envelope at the warehouse of the Whiglyadsi, Tzila, without the poskzhen. At the new rosmiri 20 -24 cm (the base of the bend). Diniy is short for a change, for a pratsyu when the USB cable is turned on in the socket. I was wondering if it was fashionable to charge and shake without a merge 220 in.
Is the same as the ad. I loved the product. It took a while to arrive. But it came perfect and well packed. And the light is great
Great service. Excellent store! Recommend to all .
The lamp under the principle of the flaw ale is not so good as yaskrato but so hassled
Like this .. I liked it quite my impressed a lot I paid just 5,00 kkkk the luminaire has 3 light intensity the video does not give to post
I arrived very fast and in good condition
Trilk of the money rozmiu nizh
Good luminaire, has 3 stages, low light, media and strong, fast charge with satisfactory duration, worth the price for sure
Light was kind of dim, I had to manually swap a resistor on the PCB with one a third of the original value to get the leds light up properly (and without heating up). Also, the PCB is reused from a battery-capable model, so it actually has a microUSB connector footprint on it - this should've been present instead of hardwiring the cables directly on the battery contacts.
I really liked the product congratulations to the store
It's cool, the lamp itself is small and it's not good to wear
Arrived, albeit quickly, but with damage. Had to disassemble and cut. In general, everything is not so scary. Although I expected better quality.
The lamp does not work. She didn't shine even a moment