SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tutcho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tutcho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Specified in the pressure of the covers of the cars but in the bicycle covers I still do not hold his hand.
I haven’t tested yet to check if it works properly.
Arrived faster than expected time, works well. And arrived safely, I recommend the store
Everything is like in the photo, everything works all functions work as if we will see everything, the store could not send it for a long time to eat a minus and for a long time sent the goods to the LT, as it wakes us to see
It came damaged but the quality is great I wish it came not damaged
In principle it works perfectly.
The order reached Krasnodar in 2 weeks. Packed normally whole! The pressure gauge has not yet had time to check, but turns on and switches modes))
The pressure gauge is good, all the numbers showed, working, but in practice I did not check, I think that the pressure will show accurately. Thanks to the store.
Great value great product, works perfectly, a little larger than expected but for the price you can't complain about that.
Item received. DONE QUALITATIVELY and performs its nighttime! Great thing for car driver! Very satisfied with the product. Checked. I recommend this product and store!
The parcel arrived quickly, 11 days to the area of the Zhetysu. did not communicate with the store. The package is thin, thin. But the goods are not damaged. Battery installed. So I went straight to check. Seems to show correctly. Has 3 units of measurement.
Received in 11 days in Phnom Penh. Very good quality. Well packaged. Works exactly as expected. Highly recommended. Thank you.
thank you so much,,and real fast shipping...
Good afternoon. Quite normal quality thing. Came safe and very quickly-much faster than the promised time! The store Thank you. I recommend the seller.
Looks good material. Already use it several times and varies by one pound approx. It's great just what I needed and super material. It feels heavy, not just any plastic is practical and small and I get to Mexico in 15 days. Super mega fast.
Calibrates very well and is practical and useful, very good operation
I will show it for sure, I recommend it.
Before Kiev, the meeting went 30 days. Good. For now.
It is nice, comfortable to use brings different scales of tire pressure measurement, need to test it, but it seems to work well. Arrived earlier than expected. Thanks to the store.
All off, pratsyu, then smut, battery in the appearance of the Bula, probably