SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tutcho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tutcho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Ordered my husband, he liked it very much. Me too. Look beautiful. Three light brightness modes, wireless charging works on iPhone, fast delivery. Recommend!
It's a very good product. All things work perfectly but the alarm sound is literally weak and we can't change the alarm tune.
Super device, everything works, the light has super backlight, touch, the clock is easy to set. Fast delivery. I recommend. I paid a penny because it's a game win.
Duge a class svitnik! Charging for iPhone pratsyu. I three modes of clarity. The day-year-old to be serenely. Came to the city for the city in Kiev, to put on the shvidko. The old seller for the same product.
Everything as the seller described. Charging, backlight works, great design, super.
Sent instantly, 2 hours after payment, this is super shipping record. Delivery 23 days. Track was tracked. Packaging is weak, retail carton box in plastic bag. But despite this, the product was whole, without damage. Even the box itself is whole, with such small clans that it is not a shame on the gift. I liked the lamp, high quality, fully consistent with the description. All functions work. Power supply with a Europower box, a long enough cord. It is very good that when disconnected from the network, the clock does not go astray (CR2032 battery is already included and installed!). Of course, when disconnected from the network, the clock does not glow. In general, the lamp looks better live than in the photo and is worth the money, especially at sale prices.
Excellent has many functions as described by the manufacturer, I recommend it.
Goods for example, Garna akiste, all pratsyu. Duzha Shvidko was delivered to Ukraine, I recommend selling!
He draws attention, he's very handsome, I made the purchase for resale barely arrived and it was already sold I will come back to buy more and I highly recommend it to anyone who has devices or accessories that need wireless charging will help you a lot
Played in the lotarei in the GRI until the sale, Duge won) all pratsyu)
Having passed away as a gift, all yak and inventories, yakisna, pratsya yak didotless charging (the phone showed 1-20 hours of charging, put 50 hvilin and a cable in the Shvidkisi mode) so on 3 with the power shots. I have an alarm clock, this one year old now I have 3 clear-tailed. Yak for me Garna rich, ale does not cost 1000 UAH for Yaka Yogo otherwise sell. I want, I got it.
The delivery is very fast and the product is good, but the package is disgusting. It's just a miracle that the device is whole.
Excellent quality. Everything works as advertised . Easy to use. Fast packaging and delivery. Many thanks to the seller and Ukrainian defenders for the opportunity to have this item.
Pleasantly surprised. Illuminate very well, the pre-light alarm is a hoot. The truth that 100% recommended
Works well, everything as described. I just don’t like the sound of alarm and you can’t change it. I still give 5 stars.